Our policy lasts 7 days. If 7 days have gone by since your purchased item(s) delivered to your shipping address, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items received cannot be returned even if it is opened.
To complete your return, we require a receipt or proof of purchase. Please send your purchase back to the vendor whom you purchased from and e-mail to firstname.lastname@example.org or call 012-2816823 to notify your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or bank transfer, within a certain amount of days.
- Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
- Exchanges (if applicable)
We only exchange items if they are defective or damaged. If you need to exchange it for the exact same item, send us an email at firstname.lastname@example.org
To return your product, you should post your product back to our office: Delkomac Sdn Bhd, 25, Persiaran Industri, Bandar Sri Damansara, 52200, Kuala Lumpur.
All returned shipping cost shall be borne by buyer unless the return is due to our fault or damaged good.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.